Our Policies
Salon Policies
A few simple guidelines to make every visit smooth, fair, and enjoyable for everyone.
Cancellations & Rescheduling
We understand plans change. Please provide at least 24 hours notice to cancel or reschedule your appointment. Cancellations or rescheduling within 24 hours of the scheduled time will incur a 50% service charge.
Late Arrivals
To keep things running smoothly for all clients, arrivals more than 15 minutes late may be accommodated at Nulux’s discretion. We may need to shorten your service or reschedule to avoid delays for following guests.
Children & Minors
For the comfort and safety of all guests, no children under the age of 14 are permitted in the salon. Minors under 18 must have written parental consent to receive services.
Booking Policy
A credit or debit card is required to secure all bookings. Please note that appointments booked online are scheduled without a complimentary consultation — new color clients should book a consultation first so our master stylists can prepare the right formula for your hair.
Refund Policy
Deposits are refundable if cancelled at least 24 hours before the scheduled appointment. Refunds are not available for completed services. For any refund inquiries, please contact cs@nuluxspa.com.
Gift Certificates
Gift certificates are non-refundable and non-transferable. Please treat your certificate like cash — lost certificates cannot be replaced.
Questions about a policy? Call us at (201) 292-1919 or email nuluxsalon@gmail.com.